At ERXCart, we understand that plans can change after placing an order. Our Cancellation Policy explains when an order may be cancelled, how to submit a cancellation request, and what happens if your order has already been processed or shipped.
We recommend reviewing your order details carefully before completing your purchase and contacting us as soon as possible if you need to make a change.
1. When Can You Cancel an Order?
You may request to cancel your ERXCart order before it has been processed for shipment or dispatched.
Because orders may be prepared shortly after they are placed, we recommend submitting your cancellation request as soon as possible.
A cancellation request may not be accepted if:
- The order has already been dispatched.
- The package has been handed over to the shipping or courier partner.
- The order is already in transit.
- The order has reached a stage where it can no longer reasonably be stopped.
Submitting a cancellation request does not automatically guarantee cancellation. Our team will first check the current status of your order.
2. How to Cancel an ERXCart Order
If you would like to cancel an order, please contact our customer support team as soon as possible.
You can email us at:
Please include the following information in your cancellation request:
- Your full name
- Order number
- Email address used while placing the order
- Reason for cancellation
- Any other relevant order details
Providing complete information can help our support team locate your order and process your request more efficiently.
Once we receive your request, we will review the order status and inform you whether the cancellation can be completed.
3. Orders That Have Already Been Shipped
Once an order has been shipped, dispatched, or handed over to the delivery partner, it may no longer be possible to cancel it.
If your package has already been shipped, please contact our customer support team for information about the options available for your order.
Any eligible return or refund after shipment will be handled according to the applicable Return and Refund Policy of ERXCart.
Please do not return a product without first contacting our support team and receiving the appropriate instructions.
4. Prescription and Medicine Orders
Certain products may require prescription information, order verification, or other checks before they can be processed.
ERXCart may place an order on hold or cancel an order if:
- Required prescription information is not provided.
- A submitted prescription cannot be verified.
- Additional information required to process the order is missing.
- The order cannot be fulfilled due to product availability.
- Processing the order would conflict with applicable requirements or restrictions.
If ERXCart cancels an eligible prepaid order, the applicable refund will be processed according to our refund procedures.
Customers are responsible for providing accurate and complete information when placing an order.
5. Cancellation Charges
ERXCart generally aims to make the cancellation process simple for orders that have not yet been dispatched.
If any non-refundable processing, payment, prescription verification, shipping, or other applicable charge has already been incurred, the amount eligible for refund may depend on the status and circumstances of the particular order.
Any applicable deduction will be communicated where relevant before or during refund processing.
6. Refund After Order Cancellation
If your prepaid order is successfully cancelled and qualifies for a refund, the eligible refund amount will normally be returned through the original payment method used for the purchase.
After a refund has been initiated, the time required for the amount to appear in your account may depend on your:
- Bank
- Card issuer
- Payment gateway
- Payment service provider
ERXCart does not control additional processing time taken by banks or third-party payment providers after a refund has been initiated.
You may receive confirmation once your cancellation or refund has been processed.
7. Cancellation by ERXCart
In certain circumstances, ERXCart may need to cancel an order.
This may happen because of:
- Product unavailability
- Incorrect product or pricing information
- Payment verification issues
- Incomplete customer information
- Prescription verification issues
- Delivery or shipping limitations
- Suspected fraudulent or unauthorized transactions
- Technical errors
- Legal, regulatory, or compliance requirements
- Other circumstances that prevent us from completing the order
If ERXCart cancels an eligible prepaid order, we will notify the customer and process the applicable refund.
8. Changes to an Order
Once an order has entered processing, changes to products, quantities, shipping information, or other details may not always be possible.
If you notice an error after placing your order, contact us immediately at info@erxcart.com.
Our team will try to assist where possible, depending on the current status of the order.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information while placing an order.
If you notice an incorrect address, phone number, email address, or other order detail, contact ERXCart immediately.
Once an order has been shipped, we may not be able to change its delivery information or cancel the shipment.
Additional costs resulting from incorrect customer-provided information may not be refundable where such costs have already been incurred.
10. Duplicate Orders
If you accidentally place the same order more than once, contact our support team immediately with the relevant order numbers.
We will review the status of the orders and attempt to cancel the duplicate order if it has not already been processed or dispatched.
11. Damaged, Incorrect, or Missing Products
Cancellation applies primarily to orders before shipment.
If you receive a product that is damaged, incorrect, incomplete, or otherwise has an issue, please refer to our Return and Refund Policy and contact customer support.
Providing your order number and relevant supporting information can help us review your request more efficiently.
12. Contact ERXCart
If you have questions about cancelling an order, checking your cancellation status, or understanding the refund process, please contact us:
Email: info@erxcart.com
Website: ERXCart.com
Please include your order number whenever contacting us regarding an existing order.
Important Note
Cancellation eligibility depends on the processing and shipping status of an order at the time the request is received. Customers should submit cancellation requests as early as possible.
ERXCart may update this Cancellation Policy from time to time to reflect operational, legal, or service-related changes. Customers are encouraged to review the latest version available on our website.