Refunds, Returns and Order Cancellations
This policy explains how ERXCart handles cancellation requests, incorrect deliveries, damage and quality concerns. Contact support@erxcart.com with your order number so we can review the circumstances. Medicine returns and re-dispensing may be restricted by applicable law, safety and product-integrity requirements.
Cancel before dispatch
You may request an order cancellation before the order has been dispatched. Email your order number and cancellation request to support@erxcart.com promptly. A request does not guarantee cancellation if fulfillment or carrier handoff has already taken place. Once dispatched, a shipment cannot generally be cancelled through the website.
Damaged, incorrect, defective or missing items
Contact us promptly if a delivery is damaged, incorrect, defective or incomplete. Tell us your order number, the items involved and what went wrong; non-sensitive photographs of the outer parcel or product packaging may help. Please do not email prescriptions, payment card details or sensitive medical records unless a secure method has been arranged.
Following verification, an eligible issue may be resolved through a replacement or a refund for affected items, subject to legal, safety and product-specific requirements. We will advise whether a return is permitted and, if so, provide the appropriate return instructions. Never mail medicine to an unconfirmed address.
45-day product-quality complaint window
Please report product-quality concerns within 45 days after receipt. Requests received later may not qualify under this policy, without limiting any non-waivable consumer rights under applicable law. Products returned where lawful must normally be unused, untampered with and in their original packaging. Medicines that cannot legally or safely be returned are handled under the applicable resolution process rather than automatically accepted for restocking.
Delivery not received
If an order has not arrived within 30 business days after dispatch, or tracking reports that it was returned, contact our support team for investigation. Customs holds and legal import restrictions may affect the available resolution; we do not promise delivery to a destination where the product cannot legally be supplied.
Refund processing
Approved refunds are normally sent back through the original eligible payment channel. Timing depends on the payment processor and financial institution. No guaranteed bank settlement date is promised. We will confirm the next steps by email.
Contact
Email: support@erxcart.com. Company location: Riverside, CA 92503, USA.