ERXCart — Frequently Asked Questions
How can I contact customer support?
Email support@erxcart.com or use our Contact page. Include your order number where applicable, but never provide payment-card details or medical records in a general message.
What are the prescription requirements?
Prescription medicines require appropriate professional assessment and all legally necessary dispensing safeguards. ERXCart does not currently provide a verified prescription-upload process on this information page. Do not send sensitive prescriptions via our general contact form. A displayed listing is not a guarantee of legal eligibility for supply.
Where does ERXCart deliver?
Delivery depends on the destination, product and applicable restrictions. Availability of a shipping estimate or checkout country does not confirm legal eligibility to ship an item. Read our Shipping and Delivery Policy.
What is the shipping charge?
The current WooCommerce checkout configuration shows a $25 flat-rate shipping charge. The displayed charge is subject to the eligibility of the order and location and is not a promise that every destination is serviced.
How long will delivery take?
Estimates vary by product, destination, carrier and required checks. Delivery estimates shown in product details or shipment confirmation are not guaranteed. Contact support for any updated information specific to an eligible order.
Which payment methods are available?
Payment choices are shown on the checkout page for eligible orders. See our Payment Information page for guidance. Do not send payment details in ordinary emails or review submissions.
How can I cancel an order?
Contact support@erxcart.com as soon as possible with your order number. Whether cancellation is possible depends on processing and dispatch status. See our Cancellation Policy.
What if a delivery arrives damaged or incomplete?
Contact support with your order number and a non-sensitive description of the problem. Return and refund eligibility is determined by our Refund and Returns Policy and applicable law.
How can I check my order status?
Use the tracking details provided after eligible dispatch or contact customer support. If you have an ERXCart account, you can review the information associated with it through My Account.